Privacy Policy

Please read this privacy policy carefully and understand it before using our services. By visiting and/or ordering services on this website, you agree and, where required, consent to the collection, use and transfer of your information as set out in this policy and all the terms incorporated by reference. If you do not agree to all of these terms, please do not use the website.

1.Introduction

This privacy policy (“Privacy Policy”) applies to the use of the domain name http://www.uncover.co.in, an internet based portal and a mobile application, owned and operated by Arctern Healthcare Private Limited, a company duly incorporated under the provisions of the Companies Act,1956 (hereinafter, referred to as “Company” or “We” or “Our” or “Us”). The domain name and the mobile application are collectively referred to as “Website”.

Thank you for choosing to be part of our community at Uncover. We are committed to respecting your privacy, protecting your personal information, and seek to comply with applicable legal requirements in respect of data collection, processing and transfer. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at +91 9752007200

2. What information do we collect about you?

We collect personal information from you when you order goods or services from us or use our Website. We also collect information when you complete any customer survey. Website usage information may also be collected using cookies (as defined below). Uncover will collect information that personally identifies you and/or your location, where required (this may include your name, email address, home address, telephone number, geolocation, etc.), but only when you voluntarily give it to us. We collect this information exclusively to carry out the functions offered on the Website and to provide you with offers and information about Uncover and other services we think you may be interested in. We might collect this personal information through: online booking; entry into competitions; subscribing to our newsletter; creating a user account; sending ‘contact us’ messages or other correspondence through the Website; or through advertising, research and direct marketing. We do not collect sensitive information about you.

• By using the services or by otherwise giving us your information, you will be deemed to have read, understood and agreed to the practices and policies outlined in this privacy policy and agree to be bound by the privacy policy.
• You hereby consent to our collection, use and sharing, disclosure of your information as described in this privacy policy.
• We reserve the right to change, modify, add or delete portions of the terms of this privacy policy, at our sole discretion, at any time.
• If you do not agree with this privacy policy at any time, do not use any of the services or give us any of your information.
• If you use the services on behalf of someone else (such as your child) or an entity (such as your employer), you represent that you are authorised by such individual or entity to (i) accept this privacy policy on such individual’s or entity’s behalf, and (ii) consent on behalf of such individual or entity to our collection, use and disclosure of such individual’s or entity’s information as described in this privacy policy.

3. Cookies

Some of the information collected will not personally identify you but will instead track your use of the Website so that we can better understand how the Website is used by customers and in turn enhance and improve your experience in using Uncover services. We may obtain this information by use of cookies. Cookies are a small data file transferred to your device that recognizes and identifies your device and allows your device to ‘remember’ information from the Website for future use. Cookies do not contain any information that personally identifies you and we do not use cookies in order to obtain such information ­ your personal information can only be obtained by Uncover if you actively provide it to us. We may collect technical information from your mobile device or your use of our services through a mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. Your device and/or the web browser should allow you to refuse cookies if you wish by changing the settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org.

We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. While we try our best to provide security that is commensurate with the industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information that is being transmitted to us by you.

This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as, any related services, sales, marketing or events.

This Privacy Policy is published in compliance with, inter alia:

• Section 43A of the Information Technology Act, 2000;
• Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);
• Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

For the purpose of providing the Services and for other purposes identified in this Privacy Policy, Uncover will be required to collect and host certain data and information of the Users. Uncover will be committed to protect the Personal Information of the Users and takes all reasonable precautions for maintaining confidentiality of the User’s Personal Information.

We might update the Policy Page from time to time. Any updates in our policy will be reflected on the page along with the date that the updated policy is applicable onwards.

If you have any queries or questions regarding the Privacy Policy, you can write to us at [email protected] or call us on +91 9752007200 (10am-6pm, Mon-Fri).